Frame One - Avid Issues on Some Workstations – Incident details

All systems operational

Avid Issues on Some Workstations

Resolved
Partial outage
Started over 2 years agoLasted about 7 hours

Affected

New York City

Partial outage from 12:41 AM to 7:20 AM

Teradici

Partial outage from 12:41 AM to 7:20 AM

Updates
  • Resolved
    Resolved

    This issue has been resolved and all service has been restored! Thank you for your patience.

  • Update
    Update

    The fix is almost complete. We should have workstations back up in the next hour.

  • Update
    Update

    A fix has been developed and tested and is currently pushing out to the affected workstations. We'll update here with the status within one hour. Thank you for your patience.

  • Identified
    Identified

    We have isolated the issue and are implementing a fix now. In the meantime, we are disabling remote access to the affected workstations in order to expedite the fix. We will update here in one hour with the status.

  • Investigating
    Investigating

    We are currently investigating an issue where Avid appears missing on some workstations. No data has been lost, this is simply an application issue. We will update you as soon as we isolate the issue and have a fix in place. In the meantime, please sign out of your workstation and we post an update as soon as the issue is resolved. Thank you!