Duration: 12 hours

Affected Components: Teradici, Internet, Authentication, Teradici, Teradici, Internet, Internet, Authentication, Media Shuttle, Media Shuttle, Storage, Storage, Drive Servers, Storage, Authentication, Media Shuttle

Jan 4, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 4, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 4, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for the holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 12 hours

Affected Components: Teradici, Internet, Authentication, Teradici, Teradici, Internet, Internet, Authentication, Media Shuttle, Media Shuttle, Storage, Storage, Drive Servers, Storage, Authentication, Media Shuttle

Dec 28, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for the holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Dec 28, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 28, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours

Affected Components: Teradici, Internet, Authentication, Teradici, Teradici, Internet, Internet, Authentication, Media Shuttle, Media Shuttle, Storage, Storage, Drive Servers, Storage, Authentication, Media Shuttle

Nov 30, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 30, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 30, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this Thanksgiving weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 12 hours

Affected Components: Internet, Authentication, Teradici, Teradici, Teradici, Internet, Internet, Drive Servers, Storage, Storage, Media Shuttle, Authentication, Media Shuttle, Storage, Authentication, Media Shuttle

Aug 31, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this Labor Day weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Aug 31, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours

Affected Components: Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Media Shuttle, Teradici, Teradici, Authentication, Media Shuttle, Teradici, Storage, Authentication, Media Shuttle

Jul 5, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this 4th of July to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Jul 5, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 5, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Apr 13, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 09:00:00 GMT+0
Identified - We've scheduled a maintenance window for this weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Apr 13, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 50 minutes

Affected Components: Teradici, Teradici, Teradici

Mar 21, 19:41:05 GMT+0
Monitoring - We're starting to see users have success with new connections. If you've had trouble connecting, please try again..

Mar 21, 19:53:30 GMT+0
Resolved - This issue has been resolved. Thank you for your patience!.

Mar 21, 19:03:56 GMT+0
Investigating - We are currently investigating an issue where some users are unable to establish new Teradici connections. We've confirmed this is an issue with Teradici cloud services that is affecting Teradici users globally. You can find more detailed information on the Teradici status page here: <https://status.hpanyware.com/> We'll update once we have more information..

Duration: 1 hour and 7 minutes

Affected Components: Storage

Mar 6, 22:26:51 GMT+0
Identified - Some issues are having trouble accessing shared storage in our Los Angeles data center. This only affects projects hosted in LA. We are investigating and should have a fix soon..

Mar 6, 23:33:41 GMT+0
Resolved - This issue has been resolved. Thank you for your patience!.

Duration: 6 hours

Affected Components: Internet, Storage, Teradici, Media Shuttle, Authentication

Feb 21, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 21, 08:00:00 GMT+0
Identified - We are planning to do maintenance in our Los Angeles data center. During this time, users may not be able to connect to their Los Angeles workstations or transfer files using the Los Angeles Media Shuttle. If you have any questions about whether this could affect you, don't hesitate to reach out!.

Feb 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours and 27 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Dec 28, 22:00:00 GMT+0
Identified - We've scheduled a maintenance window for this holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Dec 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 29, 05:27:29 GMT+0
Completed - Maintenance is complete!.

Duration: 5 hours and 7 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Dec 1, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 06:06:32 GMT+0
Completed - Maintenance is complete!.

Dec 1, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 4 hours and 56 minutes

Affected Components: Teradici, Teradici, Teradici

Nov 4, 14:02:06 GMT+0
Investigating - We are currently investigating an issue where some users are unable to establish new Teradici connections to us. We will update you as soon as we have more information. Thank you for your patience!.

Nov 4, 14:14:56 GMT+0
Identified - We've identified the issue and confirmed it is with Teradici and affecting their users worldwide. We've also confirmed with a few other facilities that they are having the same issue at the moment. We have reported it to Teradici and will keep you updated..

Nov 4, 14:58:45 GMT+0
Identified - Teradici has updated their status page with the incident. You can also follow their status at <https://status.hpanyware.com> ..

Nov 4, 15:51:49 GMT+0
Identified - We are continuing to gather information but have further confirmed that this is a global issue affecting all Teradici customers. We will update at least hourly as we learn more..

Nov 4, 16:50:18 GMT+0
Identified - Thank you for your patience as we await a fix for this issue! Teradici has stated that they should be releasing a fix soon. We are looking forward to having some better news for you..

Nov 4, 18:01:04 GMT+0
Identified - Teradici has reported that they have isolated the issue and they are fixing it now. We will update you as soon as we see proof that the fix shows signs of reliable improvement on our side..

Nov 4, 18:20:16 GMT+0
Monitoring - We are starting to see new connections and have been able to reliably connect as well. So far we're seeing that the connection might take another 10-20 seconds to establish, but we think it's worth trying to connect at this point. We will be monitoring the connections and making sure that everything is working smoothly..

Nov 4, 18:57:53 GMT+0
Resolved - We've now seen service stabilize and everyone has been able to connect. Thank you for your patience! .

Duration: 2 hours and 15 minutes

Affected Components: Teradici

Oct 14, 22:40:15 GMT+0
Monitoring - Greetings! While not an issue with our infrastructure, we wanted to let you know that we've seen intermittent connection quality issues this afternoon and evening for users in the NYC area who use Verizon Fios. We've also seen increased reports on [downdetector.com](http://downdetector.com) of users with Fios issues in the NYC area. <https://downdetector.com/status/verizon/new-york-city%5F55887/> We are monitoring the situation and are here to support you if you have any questions..

Oct 15, 00:55:10 GMT+0
Resolved - It appears as though things with Verizon Fios have stabilized for users. We haven't seen any upticks in packet loss for over an hour. Closing this out but we will keep an eye out for you..

Duration: 9 hours

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Sep 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 00:00:00 GMT+0
Identified - We've scheduled a maintenance window for this holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Sep 1, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internet, Internet, Drive Servers, Internet, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Media Shuttle

Jun 9, 09:00:00 GMT+0
Identified - We've scheduled a short maintenance window this weekend to perform network improvements so that we can ensure that your projects continue to run as smoothly as possible. We expect this to be relatively quick and are only scheduling one hour for it. During this time, users will not be able to connect to their Frame One workstations or transfer files using Media Shuttle. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Jun 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 9, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours and 48 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

May 26, 06:48:11 GMT+0
Completed - Maintenance is complete!.

May 26, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

May 26, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours and 54 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Apr 14, 08:53:56 GMT+0
Completed - Maintenance is complete!.

Apr 14, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 01:00:00 GMT+0
Identified - We've scheduled a maintenance window for this weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 1 hour and 26 minutes

Affected Components: Storage

Mar 7, 00:46:24 GMT+0
Investigating - We are currently experiencing some slow performance and occasional hangs on our shared storage in NYC. We are investigating and hope to have this resolved soon..

Mar 7, 01:22:33 GMT+0
Investigating - We are currently investigating this issue. Thank you for your patience!.

Mar 7, 01:30:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring traffic on the shared storage. .

Mar 7, 02:12:18 GMT+0
Resolved - We've seen performance return to normal levels and everything is looking good. Thanks for your patience!.

Duration: 6 hours and 25 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Dec 31, 08:25:30 GMT+0
Completed - Maintenance has completed successfully!.

Dec 31, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 31, 02:00:00 GMT+0
Identified - We've scheduled a maintenance window for this weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 4 hours and 30 minutes

Affected Components: Storage, Internet, Internet, Drive Servers, Storage, Internet, Storage, Authentication, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Dec 24, 06:29:33 GMT+0
Completed - Maintenance has completed successfully!.

Dec 24, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 24, 02:00:00 GMT+0
Identified - We've scheduled a maintenance window for this holiday weekend to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 8 hours and 15 minutes

Affected Components: Storage, Storage, Authentication, Internet, Internet, Drive Servers, Storage, Internet, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Nov 24, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 24, 01:00:00 GMT+0
Identified - What better way to give thanks this season than to optimize storage and improve security! During this maintenance window, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making updates to our shared storage systems that will require all shared storage to be temporarily unavailable. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Nov 24, 09:15:28 GMT+0
Completed - Maintenance has completed successfully!.

Duration: 3 hours and 33 minutes

Affected Components: Storage

Oct 4, 19:50:59 GMT+0
Identified - We’ve identified an issue in our New York City data center that may be causing intermittent hangs when accessing media. Our engineers are implementing a fix and we anticipate the issue will be resolved shortly. Thank you for your patience!.

Oct 4, 20:15:42 GMT+0
Monitoring - We have isolated the issue and implemented a fix. We have started to see performance stabilize. We will be monitoring this closely until we feel confident that this is fully resolved..

Oct 4, 23:24:18 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 15 minutes

Affected Components: Storage, Authentication, Internet, Storage, Internet, Drive Servers, Storage, Internet, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Sep 2, 23:00:00 GMT+0
Identified - We have scheduled this maintenance window to make updates and improvements to our infrastructure. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Sep 2, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 05:15:20 GMT+0
Completed - Maintenance has completed successfully! We hope you have a lovely Labor Day weekend!.

Duration: 6 hours and 25 minutes

Affected Components: Storage, Authentication, Internet, Storage, Internet, Drive Servers, Storage, Internet, Authentication, Media Shuttle, Teradici, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

Jun 25, 07:25:05 GMT+0
Completed - Maintenance has completed successfully!.

Jun 25, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 25, 01:00:00 GMT+0
Identified - We have scheduled this maintenance window to make updates and improvements to our infrastructure. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 2 hours and 35 minutes

Affected Components: Media Shuttle, Media Shuttle, Media Shuttle

Jun 13, 19:39:15 GMT+0
Identified - We've seen that some users are having trouble accessing their Media Shuttle web portals. We've confirmed this is an issue with Signiant that is affecting many Media Shuttle portals for other companies as well and they are actively addressing it. We'll update here once we have confirmation that the issue has been resolved..

Jun 13, 20:19:39 GMT+0
Identified - Signiant has posted the issue on their own status page. This appears to be related to a large AWS outage in one of their east coast data centers that has affected many web platforms. You can follow along on the Signiant status page here: https://status.signiant.com.

Jun 13, 22:14:45 GMT+0
Resolved - This issue has been officially resolved! We see that everyone is able to access the Media Shuttle web portals now and Signiant has officially closed the incident..

Duration: 2 days, 8 hours and 6 minutes

Affected Components: Storage

Jun 6, 17:26:13 GMT+0
Investigating - We are investigating an issue that is causes media storage to temporarily hang in NYC. These incidents are sporadic and short, but will affect media playback. We are looking into it and will update here shortly..

Jun 6, 17:51:59 GMT+0
Identified - We've identified the source of the issue and were able to reroute storage traffic without any impact on performance. We are continuing to investigate the issue and should have a long term fix in place soon..

Jun 6, 18:22:19 GMT+0
Resolved - We've seen throughput restored to normal levels without additional issues. We'll continue to monitor performance but everything is operating normally now..

Duration: 6 hours and 35 minutes

Affected Components: Authentication, Storage, Authentication, Internet, Media Shuttle, Storage, Teradici, Drive Servers, Internet, Storage, Internet, Teradici, Teradici, Media Shuttle, Authentication, Media Shuttle

May 28, 06:34:43 GMT+0
Completed - Maintenance is complete! We hope you are having an excellent and relaxing weekend!.

May 28, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

May 28, 00:00:00 GMT+0
Identified - We have scheduled this maintenance window to make updates and improvements to our infrastructure. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Duration: 2 hours and 9 minutes

Affected Components: Media Shuttle, Media Shuttle, Media Shuttle

May 9, 14:50:34 GMT+0
Investigating - We've received a couple reports that some users are getting 502 Gateway Errors when accessing Media Shuttle portals. We were able to replicate the issue, but only intermittently. We've reached out to Signiant and they confirmed that other companies have reported the same this morning. They are investigating and we will report back once they have confirmed that the issue is resolved on their end..

May 9, 16:59:58 GMT+0
Resolved - We've heard from Signiant that they have addressed the issue and we are no longer able get any errors. We will close this incident but if you have any trouble accessing a Media Shuttle portal, please reach out and we will investigate. Thank you!.

Duration: 3 hours and 20 minutes

Affected Components: Media Shuttle

May 4, 19:08:11 GMT+0
Identified - We've isolated the issue and are preparing to make a fix soon! Transfer speeds will be back to normal shortly. In the meantime, transfers will continue without interruption..

May 4, 16:07:58 GMT+0
Investigating - We are currently seeing slower than expected Media Shuttle transfers in our NYC data center. We are actively investigating and will update here again within 1 hour. Thank you for your patience!.

May 4, 16:59:52 GMT+0
Investigating - We are continuing to work on a fix for this issue and will update here again in the next hour. Transfers have continued to progress but are running slower than expected..

May 4, 19:28:18 GMT+0
Resolved - This issue has been resolved! Media Shuttle transfers are back up to the normal speed. We were able to resolve this without interrupting any ongoing transfers; however, transfers running when the fix was implemented will continue at the reduced speed. Thanks for your patience!.

Duration: 8 hours and 17 minutes

Affected Components: Authentication, Storage, Authentication, Internet, Media Shuttle, Storage, Teradici, Drive Servers, Internet, Storage, Internet, Teradici, Teradici, Media Shuttle, Media Shuttle, Authentication

Mar 26, 01:00:00 GMT+0
Identified - We have scheduled this maintenance window to make updates and improvements to our infrastructure. During this time, users will not be able to access their workstations or transfer files using Media Shuttle. We will also be making some updates that will require all workstations to be rebooted. We recommend closing out of all open applications beforehand. Please let your teams know so that they can plan around this window. We always try to schedule maintenance at times that minimize disruptions and hope that this doesn't cause any inconvenience for you. As always, thank you for working with us and for trusting us with your shows!.

Mar 26, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 09:17:25 GMT+0
Completed - Maintenance has completed successfully! Thank you!.

Duration: 25 minutes

Affected Components: Drive Servers

Feb 25, 02:28:54 GMT+0
Identified - We've been notified that our network connection to our drive drop location in NYC is temporarily down due to a severed fiber line underneath the streets of NYC. They are currently working to reroute the connection. For the time being, access to external drives is down. We will continue to monitor the situation and update here as soon as we have more info. .

Feb 25, 02:53:39 GMT+0
Resolved - The connection is back up! We have confirmation that the connection was successfully rerouted. All external drives are now accessible again. Thanks for your patience!.

Duration: 42 minutes

Affected Components: Media Shuttle, Media Shuttle, Media Shuttle

Feb 23, 19:32:14 GMT+0
Identified - We've gotten reports that some users are having trouble accessing their Media Shuttle portals. We've confirmed this with Signiant and they've acknowledged that there is a known issue on their side that is affecting portals regionally. They are working on resolving it and will keep their status page updated here: https://status.signiant.com.

Feb 23, 19:50:54 GMT+0
Monitoring - Signiant has confirmed that the issue has improved and we are now able to access Media Shuttle portals. We will continue to monitor the situation and update here if anything changes..

Feb 23, 20:14:41 GMT+0
Resolved - Signiant has concluded that this issue is resolved!.

Duration: 17 minutes

Affected Components: Media Shuttle

Feb 17, 00:46:03 GMT+0
Investigating - We are investigating an issue where some users are having trouble downloading from Media Shuttle. We will update here as soon as we have more information!.

Feb 17, 00:58:17 GMT+0
Identified - We've identified the issue and confirm that it is only affected a small portion of Media Shuttle projects. We should have this resolved shortly!.

Feb 17, 01:02:55 GMT+0
Resolved - This issue has been resolved! All Media Shuttle portals are now working properly again. We will continue to monitor the logs and active transfers to ensure that there or no other issues. Thank you for your patience!.

Duration: 22 minutes

Affected Components: Storage

Jan 24, 22:46:06 GMT+0
Investigating - We are currently investigating an issue with our media storage. We will update here as soon as we have more information..

Jan 24, 23:01:23 GMT+0
Monitoring - We found the issue and have failed over the storage to a new server while we troubleshoot the source of the original problem. Shared storage should now be available again but we will continue to monitor and investigate..

Jan 24, 23:08:23 GMT+0
Resolved - This issue has been resolved. We are sorry for the interruption and thank you for your patience!.

Duration: 6 hours and 40 minutes

Affected Components: Teradici

Jan 20, 02:24:09 GMT+0
Identified - A fix has been developed and tested and is currently pushing out to the affected workstations. We'll update here with the status within one hour. Thank you for your patience..

Jan 20, 00:41:06 GMT+0
Investigating - We are currently investigating an issue where Avid appears missing on some workstations. No data has been lost, this is simply an application issue. We will update you as soon as we isolate the issue and have a fix in place. In the meantime, please sign out of your workstation and we post an update as soon as the issue is resolved. Thank you!.

Jan 20, 01:28:21 GMT+0
Identified - We have isolated the issue and are implementing a fix now. In the meantime, we are disabling remote access to the affected workstations in order to expedite the fix. We will update here in one hour with the status..

Jan 20, 03:30:43 GMT+0
Identified - The fix is almost complete. We should have workstations back up in the next hour..

Jan 20, 07:20:43 GMT+0
Resolved - This issue has been resolved and all service has been restored! Thank you for your patience..

Duration: 4 hours and 50 minutes

Affected Components: Teradici, Authentication, Storage, Authentication, Internet, Media Shuttle, Storage, Media Shuttle, Teradici, Drive Servers, Internet, Authentication, Storage, Teradici, Media Shuttle, Internet

Dec 31, 18:00:00 GMT+0
Identified - We'll be taking this holiday as an opportunity to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access workstations or transfer files using Media Shuttle. Please let your teams know so that they can plan around this window..

Dec 31, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 31, 22:49:41 GMT+0
Completed - Maintenance success! Happy new year!.

Duration: 5 hours

Affected Components: Teradici, Authentication, Storage, Authentication, Internet, Media Shuttle, Storage, Media Shuttle, Teradici, Drive Servers, Internet, Authentication, Storage, Teradici, Media Shuttle, Internet

Dec 25, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 25, 18:00:00 GMT+0
Identified - We'll be taking this holiday as an opportunity to perform a number of upgrades to improve security and performance, as well as testing reliability and failover. During this time, users will not be able to access workstations or transfer files using Media Shuttle. Please let your teams know so that they can plan around this window..

Dec 25, 22:59:48 GMT+0
Completed - Maintenance success! Hope everyone is enjoying an awesome break!.

Duration: 3 hours and 55 minutes

Affected Components: Storage, Media Shuttle

Nov 25, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 04:55:13 GMT+0
Completed - Maintenance has completed successfully!.

Nov 25, 01:00:00 GMT+0
Identified - We will be performing storage maintenance to improve performance and availability as well as general security updates. During this time, users will not be able to access shared storage or transfer files using Media Shuttle. Please let your teams know so that they can plan around this window. .